At Archery Shop, we stand behind our equipment with the same confidence we expect from your shot. If your purchase doesn’t meet your expectations, we’ll make it right with our straightforward returns process.

Our Return & Exchange Guarantee

We accept returns and exchanges within 15 days of delivery for most items in their original condition (unused, with all original packaging and tags). Some specialized archery equipment may have different requirements (see restrictions below).

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will respond within 1 business day with return instructions
  3. Package Securely – Use original packaging when possible, including all protective materials
  4. Ship Back – Send to our address at:
    Archery Shop Returns
    13852 West 66th Place
    Arvada, CO 80004, USA

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return Request for Order #[Your Order Number]

Dear Archery Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return: [Product Name(s) and Quantity]

Reason for return: [Please specify]

For exchanges, I would like: [New Product Details if Applicable]

Shipping Method Used: [Standard/Free Shipping]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds return to your original payment method (credit card, PayPal, etc.)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship your new item once we process the return (additional charges may apply for price differences)

Restrictions & Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Broadheads (used or opened packages)
  • Personalized or custom-made equipment
  • Opened packages of arrows (must be returned in original, unopened packaging)
  • Bowfishing equipment that shows signs of use

Note: All returned items must be in resalable condition with original packaging and tags. We reserve the right to refuse returns that don’t meet these criteria.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be processed in USD and may be subject to currency fluctuations

Damaged or Defective Items

If your archery equipment arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost
  3. In some cases, we may request return of the damaged item

Questions?

Our customer service team handles returns with the same precision we apply to crafting quality archery equipment. Contact us at [email protected] for any return-related questions.