At Archery Shop, we deliver precision in both our products and our service. Whether you’re tracking your shipment or returning equipment, we’ve designed our policies with the archer’s needs in mind.

Shipping Information

Order Processing

We prepare your archery equipment with care, ensuring each item meets our quality standards before shipment. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your gear to you:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders $50+)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Payment Options

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

We stand behind our equipment with the same confidence we expect from your shot. If your purchase doesn’t meet your expectations, we’ll make it right.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags
  • Process Time: Refunds processed within 3-5 business days after we receive your return

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Wait for Approval: Our team will respond within 1 business day with return instructions
  3. Package Securely: Use original packaging with all protective materials
  4. Ship Back: Send to:
    Archery Shop Returns
    13852 West 66th Place
    Arvada, CO 80004, USA

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Archery Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
For exchanges, I would like: [New Product Details if Applicable]
Shipping Method Used: [Standard/Free Shipping]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Original payment method (credit card, PayPal, etc.)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Include a note specifying your desired replacement item
  • We’ll ship your new item once we process the return (additional charges may apply for price differences)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Broadheads (used or opened packages)
  • Personalized or custom-made equipment
  • Opened packages of arrows (must be returned in original, unopened packaging)
  • Bowfishing equipment that shows signs of use

Note: All returned items must be in resalable condition. We reserve the right to refuse returns that don’t meet our criteria.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be processed in USD and may be subject to currency fluctuations

Damaged or Defective Items

If your archery equipment arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost

Questions?

Our customer service team handles returns with the same precision we apply to crafting quality archery equipment. Contact us at [email protected] for any shipping or return-related questions.